1. IntroductionThank you for choosing LB WORLD! Our Delivery Policy outlines the procedures and guidelines for the efficient and reliable delivery of products to our valued customers. Please read this policy carefully to understand our commitment to providing a seamless delivery experience. By placing an order with us, you agree to comply with the terms and conditions stated in this policy.
2. Delivery AreasWe offer delivery services to the United Kingdom only. During the checkout process, you will be prompted to enter your delivery address, and if we deliver to your location, the delivery options will be displayed. If your area is not covered, please contact our customer support for alternative solutions.
3. Delivery TimeframesWe strive to deliver your orders promptly. The estimated delivery time will be provided during the checkout process based on your delivery address and the availability of the product. Please note that this time frame is an estimate and may vary due to unforeseen circumstances or high-demand periods.
4. Order ProcessingOnce your order is confirmed, our team will process it for dispatch. If your order includes multiple items, they may be shipped separately, depending on their availability. You will receive an email with the order details and a tracking number once your package is ready for shipment.
5. Delivery MethodsWe utilize various reliable delivery partners such as Royal mail and DPD to ensure the timely and secure delivery of your products. The delivery method will depend on the size, weight, and nature of the items ordered. Our standard delivery options include:
• Standard Delivery: This option offers reliable and economical shipping with delivery typically within 3-5 business days.
• Express Delivery: For urgent orders, we provide an express delivery option with delivery usually within 1-2 business days. Additional charges may apply for this service.
6. Delivery ChargesDelivery charges is £3.95 for Standard delivery and £5.95 for Express delivery. Free Standard delivery on orders over £25
7. Delivery TrackingFor most deliveries, a tracking number will be provided via email, allowing you to monitor the progress of your shipment. You can also track your order's status through our website by logging into your account.
8. Delivery ConfirmationUpon successful delivery, you or the authorized recipient may be required to sign for the package to confirm receipt. If you are unavailable during the delivery attempt, our delivery partner will leave a notification card, and you may need to reschedule the delivery or collect the package from a designated location.
9. Missed or Delayed DeliveriesIn the rare event of a missed or delayed delivery, please contact our customer support immediately. We will promptly investigate the issue and take appropriate action to ensure your satisfaction.
10. Receiving Damaged ItemsIf your order arrives with visible damage, please refuse to accept the delivery and immediately notify our customer support. If you discover any damage after accepting the package, inform us within 24 hours, and we will initiate a return and replacement process.
11. Delivery to BusinessesFor deliveries to business addresses, please provide accurate and comprehensive delivery instructions, including the company name, department, and any relevant information to ensure a smooth delivery process.
12. Delivery to Remote LocationsFor deliveries to remote or hard-to-reach locations, please be aware that extended delivery times may apply. Our customer support team will communicate any specific conditions or restrictions related to such deliveries.
13. Delivery Policy UpdatesWe reserve the right to update our Delivery Policy from time to time. Any changes will be posted on our website, and the revised policy will apply to all orders placed after the update date.
Should you have any questions or concerns about our Delivery Policy, please don't hesitate to contact our customer support team. We are committed to ensuring your satisfaction and making your shopping experience with us exceptional.
Thank you for choosing LB WORLD.