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Return Policy

Return Policy

Thank you for shopping with LB WORLD. We want you to have a satisfying shopping experience, and we understand that sometimes returns may be necessary. Please read our return policy carefully to understand the terms and conditions.

  • 1. Eligibility for Returns:

    To be eligible for a return, the item must be in its original condition and packaging, including all accessories and documentation. Returns must be initiated within 30 days of the purchase date.

  • 2. Non-Returnable Items:

    The following items are not eligible for return:

    • Items that are damaged or not in their original condition due to misuse or improper handling.
    • Items without their original packaging or missing accessories.
    • Downloadable software and digital products.
    • Consumable items

  • 3. Return Process:

    To initiate a return, please follow these steps:

    • Pack the item securely in the original packaging, including all accessories and documentation.
    • Ship the item back to us using an insured and trackable shipping method. We recommend retaining the shipping receipt for your records.

  • 4. Inspection and Refund:

    Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria stated above. If the item is approved for a return, we will process the refund according to your original payment method within 7 business days.

  • 5. Refund Method:

    Refunds will be issued in the following manner:

    • For purchases made using credit/debit cards, the refund will be credited back to the original card used for the transaction.
    • For payments made through online payment gateways, the refund will be processed to the same account.

  • 6. Restocking Fee:

    In some cases, a restocking fee may be applicable to cover handling and processing costs. This fee will be deducted from the total refund amount.

  • 7. Return Shipping Costs:

    If the return is due to our error or a defective product, we will cover the return shipping costs. However, if the return is due to buyer's remorse or other personal reasons, the customer will be responsible for the return shipping expenses.

  • 8. Exchanges:

    Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the unwanted item as per our return policy and place a new order for the desired item.

  • 9. Damaged or Defective Items:

    If you receive a damaged or defective item, please contact us immediately with photos and a detailed description.
    Please feel free to reach out to our customer support team if you have any questions or need assistance via email. We value your satisfaction and strive to make your shopping experience with LB WORLD a pleasant one.

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